Dedicated User Support

We got your Back With Proactive Support

Proactive Support Services
  • Patch Management
  • Anti-Spyware Management
  • Spam Management
  • Desktop Optimization
  • 24x7x365
Reactive Support Services
  • Customer Support Team
  • Help Desk Support
  • Problem Isolation & Resolution
  • Monthly / Quarterly Reports
  • “How To” Questions
  • Customer Portal
Network Administration
  • Dedicated Network Admin
  • Technology Best Practices
  • DR Review & Testing
  • Documentation & Reporting
  • Standardized Operating Procedures
  • Monthly On-Site Procedure Review
Security
  • Advanced Email Recovery
  • Rights Management & DLP
  • End-User Training
  • Investigate Suspicious Logins
  • Wireless Network Connection Authorization
  • Detect Network Changes to Internal Networks
On-Site Support
  • Troubleshooting / Remediation
  • Maintenance
  • Hardware Repair / RMA
  • On-Site Within 2 Hours
  • Assigned System Engineers
  • “White Glove” User Service

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