Acceptable Use Policy (AUP)

I. This AUP governs the use of CloudSurph’s paid services and hosting

Violation of this AUP may result in suspension or termination of your service without refund. In the event of a dispute between you and CloudSurph regarding the interpretation of this AUP, CloudSurph’s interpretation, in its reasonable commercial judgment, shall govern. If you have any questions regarding this AUP, contact [email protected].

II. Table of contents

  1. Offensive Content
  2. Security
  3. Bulk Commercial E-Mail
  4. Unsolicited E-Mail
  5. Material Protected by Copyright
  6. Copyright Infringement Notice
  7. Fair Share of resources
  8. Other
  9. Internet Abuse
  10. Newsgroup, Chat Forums, Other Networks
  11. Disclaimer

1. Offensive content

You may not publish or transmit via CloudSurph’s service any content that CloudSurph reasonably believes:

  • Constitutes child pornography;
  • Constitutes pornography;
  • Is excessively violent incites violence, threatens violence, or contains harassing content or hate speech;
  • Is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
  • Is defamatory or violates a person’s privacy;
  • Creates a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security, or interferes with an investigation by law enforcement;
  • Improperly exposes trade secrets or other confidential or proprietary information of another person;
  • Is intended to assist others in defeating technical copyright protections;
  • Clearly infringes on another person’s trade or service mark, patent, or other property rights;
  • Promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking;
  • Is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to CloudSurph; or
  • Is otherwise malicious, fraudulent, or may result in retaliation against CloudSurph by offended viewers.

Content published or transmitted via CloudSurph’s service includes dedicated hosting, web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on any internet service provided by CloudSurph.

2. Security

It is the responsibility of the client to take reasonable security precautions in protecting their login information to their services and the CloudSurph billing area. It is always the client’s responsibility to ensure the security of their website, CloudSurph is not responsible for compromised scripts or servers.

3. Bulk commercial e-mail

You must obtain CloudSurph’s advance approval for any bulk commercial e-mail, which will not be given unless you are able to demonstrate all of the following to CloudSurph’s reasonable satisfaction:

  • Your intended recipients have given their consent to receive e-mail via some affirmative means, such as an opt-in procedure;
  • Your procedures for soliciting consent include reasonable means to ensure that the person giving consent is the owner of the e-mail address for which the consent is given;
  • You retain evidence of the recipient’s consent in a form that may be promptly produced on request, and you honor the recipient’s and CloudSurph’s requests to produce consent evidence within 72 hours of receipt of the request.
  • The body of the e-mail must describe how the e-mail address was obtained, for example, “You opted in to receive this e-mail promotion from our Web site or from one of our partner sites? and information on how to request evidence of the consent, for example, “If you would like to learn more about how we received your e-mail address please contact us at support@**?”.
  • You have procedures in place that allow a recipient to easily revoke their consent – such as a link in the body of the e-mail, or instructions to reply with the word “Remove” in the subject line. Revocations of consent are honored within 72 hours, and you notify recipients that the revocation of their consent will be honored in 72 hours;
  • You must have a Privacy Policy posted for each domain associated with the mailing;
  • You have the means to track anonymous complaints;
  • You may not obscure the source of your e-mail in any manner. Your e-mail must include the recipients’ e-mail address in the body of the message or in the “TO:” line of the e-mail; and
  • You otherwise comply with the CAN SPAM Act and other applicable law.

These policies apply to messages sent using your CloudSurph service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via your CloudSurph service. In addition, you may not use a third-party e-mail service that does not practice similar procedures for all its customers. CloudSurph may test and otherwise monitor your compliance with its requirements, including requesting opt-in information from a random sample of your list at any time.

4. Unsolicited e-mail

You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it.

You must comply with the rules of any other network you access or participate in using your CloudSurph’s services.

5. Material protected by copyright

You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:

  • You have been expressly authorized by the owner of the copyright for the work to copy the work in that manner;
  • You are otherwise permitted by established United States copyright law to copy the work in that manner.

CloudSurph will terminate the service of repeat copyright infringers.

6. Copyright infringement notice (Digital Millennium Copyright Act)

If you believe your copyright is being infringed by a person using the CloudSurph network, please send your written notice of copyright infringement to: [email protected]

Your notice must include the following:
  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single site are covered by a single notification, a representative list of such works at that site;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit CloudSurph to locate the material;
  • Information reasonably sufficient to permit CloudSurph to contact you, such as an address, telephone number, and, if available, an e-mail address;
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner’s agent, or the law;
  • A statement that the information in the notification is accurate, and under penalty of perjury that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

7. Fair Share of Resources for Cloud Instances

CloudSurph Customers may not initiate the following practices. CloudSurph reserves the right to suspend or terminate accounts found in violation of these items with or without prior notice given and without liability.

  • Usage of 100% (burst CPU usage) of a vCPU core for longer than 2 hours (only applicable for Public Cloud Server Instances). There are various processes and activities which can cause this; these include but are not limited to Perl Scripts, CGI, PHP, Python, HTTP and Malware.
  • Usage of disk IOPS (burst DISK IOPS usage) of a Virtual Disk affecting other users within the same hypervisor (only applicable for Public Cloud Server Instances). There are various processes and activities which can cause this; these include but are not limited to Perl Scripts, CGI, PHP, Python, HTTP, Malware and SWAP utilization.
  • Run any file sharing, bit torrent or other P2P network services, client or server software.
  • Use 500Mbps (Megabits per second) or more bandwidth throughput for longer than 2 hours, there are various processes and activities which can cause this; these include but are not limited to Proxies, Downloads and etc.

8. Other

You must have valid and current information on file with your domain name registrar for any domain hosted on the CloudSurph network.

9. Internet abuse

You may not engage in illegal, abusive, or irresponsible behavior, including:

  • Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to CloudSurph and its customers) without express authorization of the owner of the system or network;
  • Monitoring data or traffic on any network or system without the authorization of the owner of the system or network;
  • Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
  • Use of an Internet account or computer without the owner’s authorization, including, but not limited to Internet scanning (tricking other people into releasing their passwords), password robbery, security hole scanning, and port scanning;
  • Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting; or
  • Any conduct that is likely to result in retaliation against CloudSurph’s network.
  • Use of CloudSurph’s network in a way that unreasonably interferes with CloudSurph’s other customers use of the network

10. Newsgroup, chat forums, other networks

You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages or mass postings to multiple forums.

11. Disclaimer

CloudSurph is under no duty and does not by this AUP undertake a duty, to monitor or police our customers’ activities and disclaim any responsibility for any misuse of the CloudSurph network.

Inquiries regarding this policy should be directed to [email protected].

Last Edited: February 1st, 2020