Self Managed VS Fully Managed Hosting
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Self Managed
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Fully Managed
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| 24/7/365 |  |
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| Fully Managed Network Infrastructure | |
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| Fully Managed Hardware | |
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| Wholly owned Liquid Web Data Centers | |
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| Level 3 Technicians On-site 24/7/365 | |
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| System Level Health Monitoring and Graphing | |
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| System Level Monitoring Alerts & Notifications | |
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| 100% Uptime SLA on These Items | |
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| Installation and Full Support of Core Software Package |  |
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| Core Operating System Updates & Patches | |
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| Security Enhancements | |
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| Full Web Server Support including Apache (Linux) | |
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| Proactive Response & Restoration of Monitoring Events | |
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| Virus and Spam Protection | |
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| Free External Migrations** | |
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| Full Control Panel Support | |
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| Control Panel Updates and Patches | |
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| Dedicated Enterprise Support Team | |
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| Dedicated Enterprise Account Executive Team | |
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| Dedicated Technical Account Management Team | |
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| Solutions Architects Assistance | |
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| Custom Solutions for Growing Businesses | |
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| Personalized Account Reviews | |
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| Managed, Sophisticated Solutions for Multi-node Configurations | |
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| 24/7/365 Advanced Monitoring for Custom Solutions | |
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Cloud Machines
Dedicated Servers
DDoS Protection
Private Hypervisor
Cloud Data
Support 24/7
Deploy Linux or Windows virtual private servers
at any of our worldwide locations.
F.A.Q.
Frequently Asked Questions
Pre-Sales Questions and Answers
Is Your $1 VPS Really One Dollar?
Yes our $1 vps is indeed one dollar for the first month and after this promotional period you have the option to upgrade or cancel.
How long does it take for an order to process?
Most orders take 1 min to process however dedicated server orders take 24-72 hours to process.
What can I not do?
Please read our terms of service under usage of network
How long does it take for a VPS to be ready?
Most VPS setup is under less than 1 minute.
How extensive is your support?
We offer support for all our products. For fast responses join our live chat otherwise submit a ticket and our customer support team will email you shortly.
How can I pay for my service?
We take credit cards, paypal or 2checkout. All of our services are automatically enrolled in a monthly payment plan.
What are your live chat hours?
Our live chat is online 24/7.
What virtualization technology do you use?
XEN-PV, XEN-HVM and we also offer KVM
Are your services managed?
No, we manage our services
Common Questions After Ordering
How do i setup my Windows VM?
- After purchase login to your account, hover over services drop menu and click on MY SERVICES.
- Click on VIEW DETAILS and you will be presented with a screen with all the VM information including virtual server control, click on VNC.
- After clicking on VNC you will be prompted with a pop screen, accept and click RUN.
- You will be presented with the initial setup screen for your Windows VM.
How long does it take for an order to process?
Most orders take 1 min to process however dedicated server orders take 24-72 hours to process.
how do I cancel my service?
Make sure you copy what you need from your service. After contact our support and we can cancel your service.
How do I connect to my VPS?
On the control panel we recommend using the serial console button to access it. However, if you would like to access it via your desktop PuTTY should be used.
How can I add more IP addresses?
Most services have a “add extra” option button but you could email us if you forgot to add or left it blank.
How long do I have to get a full refund?
We offer up to 24 hours after your purchase for a full refund.
I get an error when I try to change my root password
The password you’re using has characters that are now allowed. Our suggestion is to increase the length of your password rather than using special characters.
What are your live chat hours?
Our live chat is online 24/7.
How do i connect to my Windows VPS?
To enable remote desktop connection to your Windows VM please follow the guide from the video link.
Details About Cloudsurph Data Center
Where is CloudSurph’s data center located?
CloudSurph’s data centers are located in Maryland USA, Helsinki Finland, Nuremberg and Falkenstein Germany. Our datacenters are fully scaled and capable to run virtually any amount of private servers and is backed by state of the art power and cooling facilities.
How secure is your Datacenter?
Our data centers is monitored by a 24×7 security team via CCTVs and is only accessible by authorized engineers that must pass background investigations and use two step security authentications such as access card and fingerprint reading. All work done in our data centers is recorded via security cameras all around the premise.
Our Hosting Features
99.99% Uptime
99.99% uptime SLA around network, power and virtual server availability. should we fail to deliver, we’ll credit you for downtime
Trusted Network
Tier 1 network transit providers all connections are 10 Gbps per location and 1Gbps per server we use the most trusted and secured.IPv6 available now.
Server Deployment
ll of our cloud servers are provisioned in less than a minute upon payment confirmation. You have instant access so you can get to work fast!
Performance
Super fast I/O with RAID10 and Latest Intel E5Xeon CPUs
Virtualization
We offer Xen-PV for our non-windows products. KVM and Xen-HVM virtualization for our windows related products.
Simple Control Panel
We provide simple access via our control panel and other backend methods to give you confidence and options.
Common Questions About Accounts and Billing
how do I cancel my service?
Make sure you copy what you need from your service. After contact our support and we can cancel your service.
How long do I have to get a full refund?
We offer up to 24 hours after your purchase for a full refund.
How long does it take for an order to process?
Most orders take 5 mins to process however dedicated server orders take 24-72 hours to process.
Does your service ever go down?
Our uptime promise means ours servers will be up 99.99% of the time. In the event of your service being inaccessible contact our customer for questions.
What are your live chat hours?
Our live chat is online 24/7.
Do you charge for bandwidth overage?
No, we suspend your service when you reach your limit. We do offer extra bandwidth that you can purchase if you want ahead of time.
How can I pay for my service?
We take credit cards, paypal or 2checkout. All of our services are automatically enrolled in a monthly payment plan.
Do you store credit card information?
No, We do not store any credit card information. Our credit card transactions are processed through our merchant service.
More About Our Services
VPS
Our VPS rates extend to many different options at a monthly cost. Our VPS servers are always online with our 99.99% uptime promise. Every VPS is customized to each customers desire and…
Dedicated Server Hosting
Looking for something more than a VPS? Our dedicated servers are operated on many different operating systems including Windows, Centos, Fedora or Ubuntu. Each dedicated server…
SSD VPS
Looking for lighting fast disk operations? Try our SSD servers with disk read speeds of up 550mpbs and write speeds of 520mbps that will make any disk process seem like a breeze.
Experts on Demand for all your Migrations
Relax and save time to work on other things that matter while our in-house experts take care of all your migrations. We will transfer your websites, email accounts, all other associated files and databases from your previous provider to a new one with us.
Satisfaction Guaranteed
24/7 Customer Oriented Support
30 Day Money Back Guarantee
30 Days of Free Hosting
An unmatched stack of cloud services that collaborate to provide a scalable infrastructure for your online presence, fully managed by friendly humans. Relax and save time to work on other things that matter while our in-house experts take care of all your migrations.